Returns & Exchanges

At the Ipswich Town FC Official Store, we want you to be completely satisfied with your purchase, so we offer a 28-day return window for most items in their original, unworn condition. Please note that personalized jerseys and hygiene-sensitive items cannot be returned unless they are faulty.

1

Check Eligibility

Ensure your items are in their original packaging with all tags attached and that the return is initiated within 28 days of purchase.

2

Complete the Return Form

Fill out the returns form included in your original delivery, clearly stating whether you require a full refund or an exchange for a different size.

3

Package and Post

Securely package your items and send them back to the Portman Road Planet Blue store using a tracked postal service to ensure safe delivery.

4

Processing and Refund

Once our team receives and inspects your return, we will process your refund or exchange within 7-10 working days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing